AI

How can we help you?

Find answers to common questions or reach out to our support team.

Frequently Asked Questions

Donating

How do I donate an item?
Tap Donate in the header, then add your item's details, condition, and a few clear photos. Once you publish, it's visible to your local community straight away. Donate an item.
Is everything really free?
Yes. ThankQCircle is built on the spirit of giving: every item listed must be given away completely free of charge, and no money should ever change hands.
Several people asked for my item. How do I choose?
You decide who receives it. Open the item under My Donations, review everyone who asked, and pick the receiver. The item is then reserved for that person so nobody else can claim it while you arrange the handover.

Requesting

Can I ask for something I need?
Yes, in two ways. You can request a specific item you find while browsing, or post what you need using Ask for Help and let the community come to you. Either way you can follow progress under My Requests. Ask for help.

Safety & Trust

How do I arrange pickup?
Once an item is reserved you can agree a pickup time and coordinate the details in chat. Always meet somewhere public and well-lit, and check the item before accepting it. See our safety guidelines.
How do I stay safe when meeting someone?
Meet in public places, inspect items carefully before accepting, never share financial details or send money, and trust your instincts: if something feels off, walk away. Full guidance is on our safety page.

Karma & Points

What is Karma and how do I earn it?
Karma reflects what you give back to the community. You earn +10 points for posting an item and +50 more once it's successfully handed over, which builds your tier over time. Track it on your points page or see where you stand on the leaderboard.

Still need help?

Email Support

Drop us an email and we'll get back to you within 24 hours.

support@thankqcircle.com

Community Wall

See thank-you notes from other members and the requests people need help with.

Go to Community Wall